Returns and refounds

How to change an item
If your order has already been shipped, we invite you to wait until it arrives and then contact our Customer Service to request its return.

Is it possible to change a product in a store?
It is not possible to change an online purchase in a store; in order to change an item, you must always return it to cristinasport.com

How to return the online purchase
Before sending the item back to us, you must contact our Customer Service to issue authorisation for the return.

I’ve received a different item to the one ordered
If the product received not be the same as the one you ordered, Cristina Sport will take full responsibility for the return. You should contact our Customer Service and they will issue authorisation for the Return Service and make arrangements with the carrier to pick up the package at no extra cost to you.
A new delivery bill will be issued and sent to you by e-mail which you must print and attach to the package.
As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid by the same payment method used to make the purchase and you will receive confirmation by e-mail at the address indicated on the order.

I’ve received a defective product
If the product purchased has any defects, then Cristina Sport will be fully responsible for the return. You should contact our Customer Service and they will issue authorisation for the Return Service and organise a carrier to pick up the products at no extra cost to you. A new delivery bill will be issued and sent to you by e-mail which you must print and attach to the package. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid by the same payment method used to make the purchase and you will receive confirmation by e-mail at the address indicated on the order.

How to check the delivery status of the return
If you have the number of the delivery bill, you can track the shipment of the return on the carrier’s website, otherwise by contacting our Customer Service it will be possible to check the status of the shipment.

I don’t like the product delivered to me
If you don’t like the product purchased, just contact our Customer Service to request authorisation for a return and then send the package back to the following address: Cristina Sport – Loc. Bruciata, 211 – 15078 Rocca Grimalda (AL) – Italy, at your own expense. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid by the same payment method used to make the purchase and you will receive confirmation by e-mail at the address indicated on the order.

When you will receive the refund
As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 30 days.

The amount refunded is not correct
Contact our Customer Service and they will check the amount refunded and take care of paying you the difference.

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